How to Submit a Redemption Request

Modified on Mon, Oct 13, 2025 at 3:45 AM

Published May 27, 2025

Overview

Players can redeem their Sweeps Coins for either a gift card or cash through the Clubs platform. This article provides a step-by-step guide you can reference or direct players to when they inquire about the redemption process.


✅ Step-by-Step Guide for Players

  1. Log in to your Clubs account.

  2. Navigate to the "Get Coins" tab in the main menu.

  3. Select the "Redeem" option.

  4. Choose your preferred redemption type:

    • Gift Card – Select from the available list of gift cards from Prize Out.

    • Cash – Redeem using your Debit Card

Important: To submit a prize redemption request, you must have at least 100 redeemable Free Sweeps Coins in your balance.


Processing Times

Redemption Type
Processing Time
Gift Card

You’ll receive your voucher via email within 3 business days after processing.

Cash
The process typically finalizes within 5–7 business days once your request is processed.


Important Notes

  • Ensure your account details are accurate and up to date to avoid any delays in processing.

  • Redemptions are subject to account review and compliance checks as part of our standard procedures.

  • If you experience issues or have questions, you may:



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